Frequently Asked Questions
All adornments are made to order and may take up to 2 weeks to be prepared for shipment depending on volume and production time. Please reach out at info@fourhorsesshop.com if you have time constraints as I'll do what I can to accommodate requests.
Due to the nature of the work, Four Horses does not accept returns, as all of the products are handmade to order. However there are certain exemptions to this, feel free to contact info@fourhorsesshop.com to discuss your particular situation. I want you to be 100% satisfied with your order and in some cases I will allow exchange.
Four Horses cannot except returns on gift cards.
All shipping rates are calculated through USPS and all packages are insured at their full value to protect your adornments.
If you're a shop owner interested in hosting Four Horses at your place of business, please reach out at info@fourhorsesshop.com for the wholesale pricing sheet and policies.
Some products come standard with custom measurements to complete at checkout. Above that, all adornments are hand made to order and therefor fully customizable, please reach out to info@fourhorsesshop.com with any requests! Custom sizing, incorporating your own horse's hair, a special stone, etc.
Still have questions? Reach out below!